FAQ

All FAQ's

Does KCRC remove dead animals from the road or side of the road?

Crews will remove large dead animals, like deer, from KCRC’s right-of-way.  We will also remove smaller animals, like raccoons, from the drivable portion of the roadway. Our crews will make an effort to contact the owner of a domestic dead animal if identification can be determined. To report a dead animal, contact KCRC via Report an Issue or call KCRC at 616-242-6950. 

How can I get KCRC to fix a pothole on my street?

Complete the online “Report an Issue” form or call KCRC at 616-242-6950. 

How does KCRC respond to a winter storm?

KCRC strives to complete winter operations across its network within 36 hours following the end of a snow storm. A fleet of 97 snowplows is deployed to cover 114 snowplow routes, equating to 3,000 miles of roads. Day crews maintain the county roads while both day and night crews maintain the state trunklines. 

I have an emergency; how do I get my road cleared immediately?

KCRC does not respond to special requests except through law enforcement and fire services. Residents experiencing an emergency situation should call 911. KCRC will respond as directed by law enforcement. 

If a tree falls in the traveled portion of the roadway designed for public travel; what do I do?

Please call the KCRC office immediately at 616-242-6950. The fallen trees will be moved outside of the road right-of-way when possible.  The relocated fallen tree will be left for the property owner’s use and/or disposal.  

Is it legal to pass a snowplow?

There are no state laws that prohibit passing a snowplow. However, the action can be extremely dangerous. Snowplows may be equipped with wing plow blades that can extend anywhere between 2 and 10 feet beyond the width of the truck. This wing plow blade is often not seen because of the snow cloud being kicked up by the snowplow. These wing plows can often weigh as much as a compact car. Vehicles should provide at least 200 feet from a moving snowplow engaged in snow or ice removal. 

I’ve seen snowplows driving along during a storm with their plows raised. Why aren’t they plowing?

There are a few possible reasons:

  1. Plows may be in operation to spread materials, or may be out of materials to spread and headed back to the garage to reload.
  2. The snowplow driver does not have the responsibility for the road he/she is currently on, and is heading elsewhere. Plow routes are designed to minimize travel in between service areas.
  3. The road may have been treated with salt or de-icing products and plowing it may remove the mixture before it has an opportunity to work. 

My car hit a pothole and incurred damage. How do I get reimbursed?

Questions concerning claims are often made to the Road Commission when damage occurs to a vehicle that is caused by road conditions. Please be advised that under state law MCLA 691.1403, the Kent County Road Commission cannot be held liable for damages due to a road defect, like a pothole.  In order for a claim to be eligible for reimbursement, KCRC must have been aware of the pothole for 30 days without repairing it. 

Sod on my property was damaged by a snow plow, what do I do?

Despite best efforts, sod along the edge of the road occasionally may be damaged during snow removal activities. In general, KCRC will repair sod damaged by a snow plow or truck. Residents who experience sod damage are asked to contact the Road Commission by phone or email the Road Commission via Report an Issue.

What are seasonal weight and speed restrictions?

Seasonal weight and speed restrictions are legal limits placed on the loads trucks may carry and the speed at which they can travel. The intent of the restrictions is to protect the integrity of the road when frost is coming out of the ground. Normal legal loads must be reduced by approximately 35% and truck vehicle speeds reduced to 35 mph. 

What are the limitations of road salt?

The effectiveness of salt is dependent upon pavement temperature of 15-20°F and above. When the pavement temperature drops below 15°F, the effectiveness of salt is decreased significantly, and KCRC will begin adding other chemicals such as calcium chloride or magnesium chloride to the salt to lower the melting point. 

Wind conditions also play a role when deciding how to apply salt or other de-icing agents. As temperatures drop and the snow becomes dryer, wind can blow snow across the pavement. If there is a chemical residue left on the pavement from a previous salt application, blowing snow can be attracted to the residue and stick to the pavement. This creates hazardous conditions that would not have existed if no de-icing agents were previously applied.  

The effectiveness of salt can also be affected by the type of pavement; salt works better on blacktop pavements than on textured, concrete pavements. 

What are “All Season” roads?

“All Season” roads are not subject to weight restrictions, which means that heavy-load trucks may drive on them all year. Non-all-season roads are subject to weight restrictions during the annual thaw period (late winter-early spring) to prevent damage to these roads. (When thawing occurs, ground beneath the roadbed can soften and make the surface susceptible to damage from heavy loads.) 

What is KCRC’s policy for mailbox damage?

KCRC investigates each complaint regarding a mailbox damaged during snow removal. If an inspection shows that the mailbox was hit by a plow or other KCRC equipment, KCRC will replace the mailbox. However, if damage was caused by thrown ice or snow coming off of the plow, mailbox repair is the responsibility of the property owner. Click the following for KCRC Mailbox Policy or to Report Mailbox Damage.

What roads and bridges are part of Kent County Road Commission’s network?

KCRC maintains 1957 miles of roads and 172 bridges within the County of Kent, exclusive of those that fall under the jurisdiction of the State, cities and villages.  KCRC also provides routine and winter maintenance for 436 miles of state trunklines under a multi-year contract with the Michigan Department of Transportation (MDOT).   

Why are pavement and ground temperatures important? Why not rely on air temperature?

The ability of salt or other deicing agents to melt snow and ice depends on the temperature of the road - not the air, and the two temperatures can differ by as much as 20°F.  

Why can’t KCRC plows avoid pushing snow into my driveway?

KCRC drivers work as efficiently as possible to cover 114 snowplow routes and treat and clear 3,000 miles of roads. Lifting the plow’s blade at every driveway would increase the time it takes to move through the designated snow routes, greatly reducing the miles of roadway crews cover during a snow or ice event. In addition, lifting the plow’s blade increases the amount of snow left on the road.   

Therefore, snow may be deposited onto driveways during snow removal. To help minimize the amount of snow that gets pushed onto your driveway: place as much snow as possible in the direction of travel when clearing your driveway and place the removed snow on the downstream side of the road. Then, clear an area or pocket “upstream” from your driveway’s access where the snow from the road can go into.   

Avoid Second Shovel

Why can’t salt be put on roads and bridges before it snows?

Putting salt on road surfaces prior to a snowfall is ineffective because the salt often bounces off, or is blown from, the dry road before it can do its job. Salt is most effective after snow has accumulated and the temperature is 20° Fahrenheit or higher. Under these conditions, the salt mixes with the snow and melts the snow into slush that can be plowed off the pavement.  

Why do bridges and overpasses freeze before the surface of the road?

The heat underneath the road helps keep it warm and prevents it from freezing, or icing, as quickly as the air’s temperature. But bridges have no way to trap heat, so they freeze shortly after temperatures hit the freezing point. If the air temperature falls below freezing, a bridge’s surface will fall below freezing soon after causing rain or snow to freeze and stick to the bridge surface.  

Why do plows push the snow off the road onto the shoulder, only to return to the same road?

KCRC usually makes one pass to open the road up so that residents may get in and out. Snowplows then return to widen the road and shoulders for future snow accumulation. 

Why do workers spray liquid onto the roadways before a big storm arrives?

Crews will spray an anti-icing agent on areas like hills, curves and bridges prior to a storm to thwart snow from sticking to the road and minimize frost or black ice. 

Why hasn’t my street been plowed?

KCRC serves roads with high traffic volumes and speeds, first. Therefore, snow removal crews typically address roadways in the following order: 

  • State Highways (ex: US-131, I-96, M-6) 
  • County Primary Roads (ex: Byron Center Ave, West River Drive) 
  • Local Paved Roads (ex: Buttrick Avenue, Courtland Drive) 
  • County local gravel roads, lake drives, subdivision streets 

If snow continues to fall, KCRC may have to return to the state highways and primary roads before plowing local roads and streets. After those roads are passable, crews move on to clear local paved roads throughout the county.  

Why is road salt used?

Road salt is spread over roads to lower the freezing point of snow and ice; this keeps the snow “slushy” so it can be removed from the road.  

Before it is applied to the road, the salt is prewetted with a liquid chloride solution. This lowers the melting point and reduces the likelihood of the salt bouncing from the road surface. 

Why is salt spread on a cleared highway after a storm is over?

The projected temperature of the road surface will impact the final treatment of a road. If plowing operations have finished and a road is left in a "black and wet" condition, there is sometimes a danger of the water on the road refreezing. There are times, especially at night, when this post storm salt application may be necessary.